Enterprise Service
Management
IT Service Management
Our Service Management solutions are not just about great software. We regularly support large organisations and small businesses with Service Management Strategy, People Change Management, and many other supplementary services. The successful implementation of service management depends on the processes and people behind it – at Sysintegra, we work with you to ensure that everybody and everything is pulling in the same direction, for a seamless transition.
Service Management
Strategy
Implementing an ITSM initiative can seem overwhelming to many organisations because of the need for comprehensive change across people, processes, and technology. We work with companies to assess their needs, build a manageable plan, and implement a successful ITSM program.
With Sysintegra, your Service Management Strategy will always align closely to your business objectives. At the start of the consulting process, our knowledgeable team will take the time to understand your current situation, and your short and long term business goals. We review the maturity level of your current strategy and systems against the Gartner(R) maturity model, and based on your business drivers and current shortfalls, suggest a ‘road map’ for achieving greater performance.
Service Management Software – On Premise, On the Cloud or Hybrid
We offer our clients a wide range of hosting choices, licensing routes, technologies and delivery methodology options. Unlike most other service management practices in the marketplace, we have partnered with a number of software vendors to ensure that you can utilise a solution that suits your organisation’s specific needs, rather than pushing you towards a particular brand of software.
Take advantage of Sysintegra’s experience and flexibility when making your ITSM software investment.
Choose between on-premise, on the cloud, or hybrid hosting models.
Choose between your own DC, a private Cloud or a Public Cloud.
Flexible licensing options: Concurrent or Named and Perpetual, SaaS (Rent) or Rent-to-buy.
Flexible support options: use your team, our onsite team, our offshore team or a combination.
Service Management Process
The results that your ITSM or broader business management software produce, are only ever as good as your business process. Ensuring your business process, and the people who drive it, are on point is imperative, and our team of experts can help.
Process plays a critical role in delivering an integrated enterprise with full visibility, control and management of business goals and operations. ITSM data and insights can help you to make informed, real-time adjustments to process in response to the ever changing environment of the business and/or the marketplace. Service Management solutions also allow you to integrate compliance and business rules throughout your process, ensuring efficiency and reduced risk.
At Sysintegra, we have many years of experience in business process consulting and design. A comprehensive assessment from our team will help you to analyse your current business processes and envision your desired process strategy, complete with improved business outcomes and aligned technical architecture. On implementing this improved strategy, you’ll be able to provide a better customer experience by continuously optimising the performance, visibility, and agility of processes and value chains.
Automate, Integrate & Streamline
ITSM Software alone does not deliver value if installed and operated in a silo. Complete integration of on-premise and cloud-based systems, processes and culture enables our customers to maximise the return on their Service Management investment. Strategically automating as many processes as possible and minimising manual intervention also plays a key role in this journey.
Take advantage of sophisticated automation and integration that streamline service delivery, reduce workload, and eradicate manual error.
Make the most of self-learning software that helps to identify issues before they impact on services.
Utilise comprehensive data and analytics to make efficient, informed business and operational decisions.
Receive seamless upgrades as and when they become available.
Training and Change Management
Tools, ITIL or Business Process Training and Cultural Change Management.
Our clients gain access to an extensive knowledge pool. At Sysintegra, we are fortunate that each member of our team is an expert in their field. This puts us in a great position to deliver high-quality, comprehensive training for both service management, and change management. Our accredited trainers and experienced process consultants regularly run bespoke sessions in Tools, ITIL, Business Process Training and Cultural Change Management. If you would like to arrange some staff training, let us know.
Accredited trainers and process consultants.
Years of experience in designing and fine tuning ITIL aligned business processes for our customers.
ITIL training and certification delivered onsite.
Development and implementation of a Service Improvement Program.
Lets Connect!
Enquire Now
FAQ’s
Our primary goal is to create a user-centred, engaging, and intuitive experience that simplifies workflow and empowers users to accomplish tasks efficiently.
We provide comprehensive support, guidance, and quality assurance during project implementation and continue to offer support after the project is completed.
You can contact us to discuss your organisation’s needs and explore how we can help enhance your Employee Experience.
Regular feedback and monitoring are integral to our approach. We make necessary adjustments to keep the Employee Experience user-centric and adaptive.
Yes, we have the capability to integrate our solutions with your existing systems, ensuring a smooth transition and coexistence.
We stay updated with the latest trends and technologies to ensure that our designs remain relevant and adaptable to changing organisational needs.
Organisations of all sizes and industries benefit from Sysintegra’s expertise in creating a tailored ServiceNow Employee Experience.
While we respect client confidentiality, we have successfully transformed the Employee Experience for various organisations, helping them achieve their goals.
Users should leave the platform with a positive and welcoming experience, encouraging them to return for subsequent visits.
Our designs are customised to suit the unique needs and preferences of different user groups, ensuring a personalised experience.
The Employee Experience is designed to cater to employees, contractors, suppliers, vendors, and other parties who should find navigation effortless and resource access prompt.
Beneath the simple design, there is a strategic framework and workflows that are carefully crafted to align with user-profiles, job roles, and organisational requirements.
We design the ServiceNow Employee Experience to be simple, user-friendly, and engaging, ensuring it feels like a consumer-grade experience.
Sysintegra aims to create an experience that leaves users with a positive impression and encourages them to return for future interactions.
We incorporate features that keep users updated on important information, events, and changes, ensuring they are well-informed.
Our designs are geared towards making the adoption of new processes more inviting and user-friendly, providing guidance for change.
We design the ServiceNow Employee Experience to empower users to solve problems independently through easy navigation and access to resources.
A great ServiceNow Employee Experience not only offers a user-friendly interface but also promotes self-service, encourages the adoption of new processes, keeps users informed, and leaves a positive and memorable impression.
We implement design and navigation that allows users to quickly locate and access the information or resources they need.
Effective user flows are pathways that guide users through the system efficiently, helping them accomplish tasks and access resources with ease.
We design interfaces that are intuitive, encouraging user interaction, and creating an engaging environment.
Being user-centred means that our designs are driven by the needs and preferences of the users, ensuring a practical and engaging experience.
Our focus is on creating a user-centred, intuitive, and engaging experience that simplifies navigation and provides quick access to essential information.
Sysintegra prides itself on one of the highest Customer Satisfaction (CSAT) ratings in the industry, reflecting our commitment to delivering exceptional service.
Our reputation for delivering exceptional ServiceNow Employee Experience solutions has made us the trusted choice for renowned Australian brands.
Sysintegra’s track record of successful UI/UX projects demonstrates our ability to create intuitive and engaging designs for our clients.
Our extensive widget library provides a range of tools and features that enhance the ServiceNow Employee Experience, making it even more functional and user-friendly.
Sysintegra is trusted for its successful UI/UX projects, and partnerships with iconic Australian brands.
Sysintegra helps you create an intuitive user experience that is not only engaging but also tailored to your organisation. We focus on simplicity and usability.
Sysintegra specialises in creating a seamless and engaging ServiceNow Employee Experience that is customised to your organisation’s unique needs.
We have extensive experience and a deep understanding of unique organisational needs in this area.
It focuses on quickly identifying vulnerabilities to deliver higher service quality and maintain compliance.
You get access to skilled professionals to manage increased workloads without the need for permanent hires.
We offer expert administrators and developers as a resource to assist during periods of increased demand.
It’s a comprehensive audit of your ecosystem to identify areas for improvement and enhanced efficiency.
We provide services to ensure that your ServiceNow platform is up-to-date and functioning optimally.
We automate and customise processes to fit your organisation’s unique requirements and workflows.
We specialise in creating custom ServiceNow applications that are tailored to your specific needs.
We implement solutions that adhere to robust security measures while ensuring scalability as your business grows.
We ensure that systems are integrated smoothly, focusing on security and scalability, especially during the transition to the cloud.
It’s a methodical approach to implementing ServiceNow that maximises benefits and minimise disruptions.
We collaborate with your organisation to create a roadmap that aligns with your objectives, focusing on best practices.
Our services include Solution Strategy and Implementation, Cloud Integration, Application Development, Maintenance and Support, and Resource as a Service.
We specialise in IT Service Management (ITSM), Operations Management (ITOM), Customer Service Management (CSM), Business Management (ITBM), ServiceNow integration, Custom API Integrations, Integration Hub, Managed Services, and bespoke applications.
Our customer satisfaction score stands at an impressive 4.81 out of 5, reflecting our dedication to excellence.
We’ve contributed two apps to the ServiceNow Store, demonstrating our commitment to the ServiceNow community.
We have over a decade of experience in Enterprise Service Management.
With over 100 successful projects in Australia and New Zealand, we bring local expertise to the table.
ServiceNow helps streamline processes, making it cost-effective and efficient in achieving business goals.
Sysintegra offers a smarter way to workflow through ServiceNow, providing bespoke applications, branded employee experience design, and support services.
With ServiceNow’s Total Experience approach, you can create a beautiful, functional, and bold branded experience that simplifies complex workflows and offers a consumer-grade experience to all users, ultimately enhancing productivity and satisfaction.
A well-designed portal like ServiceNow fosters a positive and engaging experience, making users more receptive to adopting new processes and changes.
A great ServiceNow Employee Experience goes beyond usability. It transforms problem-solving, promotes self-service, keeps users informed, and leaves a lasting positive impression, encouraging repeated visits.
ServiceNow ensures that users, including employees, contractors, suppliers, and vendors, can easily access critical information and resources, enhancing productivity.
ServiceNow aims to provide an intuitive and engaging user experience that encourages users to explore, find solutions, and interact with processes effortlessly.
ServiceNow leverages careful consideration of user-profiles, job roles, and daily requirements to design workflows that facilitate a seamless and efficient user experience.
ServiceNow is designed with a user-centered approach, focusing on intuitive and engaging interfaces that prioritise ease of navigation and quick access to essential resources.
The Extensive Widget Library provides a wide range of customisable tools and components to personalise your ServiceNow experience, allowing you to tailor it to your specific needs.
ServiceNow Employee Experience offers an extensive Widget Library, successful UI/UX projects, and is trusted by iconic Australian brands, ensuring a robust and reliable solution for your organization.
Elevating your ServiceNow Total Experience means enhancing the way you use ServiceNow, making it more engaging, intuitive, and user-centered to create a truly exceptional experience for all stakeholders.
Lets Connect!
FAQ’s
Enquire Now
Our primary goal is to create a user-centred, engaging, and intuitive experience that simplifies workflow and empowers users to accomplish tasks efficiently.
We provide comprehensive support, guidance, and quality assurance during project implementation and continue to offer support after the project is completed.
You can contact us to discuss your organisation’s needs and explore how we can help enhance your Employee Experience.
Regular feedback and monitoring are integral to our approach. We make necessary adjustments to keep the Employee Experience user-centric and adaptive.
Yes, we have the capability to integrate our solutions with your existing systems, ensuring a smooth transition and coexistence.
We stay updated with the latest trends and technologies to ensure that our designs remain relevant and adaptable to changing organisational needs.
Organisations of all sizes and industries benefit from Sysintegra’s expertise in creating a tailored ServiceNow Employee Experience.
While we respect client confidentiality, we have successfully transformed the Employee Experience for various organisations, helping them achieve their goals.
Users should leave the platform with a positive and welcoming experience, encouraging them to return for subsequent visits.
Our designs are customised to suit the unique needs and preferences of different user groups, ensuring a personalised experience.
The Employee Experience is designed to cater to employees, contractors, suppliers, vendors, and other parties who should find navigation effortless and resource access prompt.
Beneath the simple design, there is a strategic framework and workflows that are carefully crafted to align with user-profiles, job roles, and organisational requirements.
We design the ServiceNow Employee Experience to be simple, user-friendly, and engaging, ensuring it feels like a consumer-grade experience.
Sysintegra aims to create an experience that leaves users with a positive impression and encourages them to return for future interactions.
We incorporate features that keep users updated on important information, events, and changes, ensuring they are well-informed.
Our designs are geared towards making the adoption of new processes more inviting and user-friendly, providing guidance for change.
We design the ServiceNow Employee Experience to empower users to solve problems independently through easy navigation and access to resources.
A great ServiceNow Employee Experience not only offers a user-friendly interface but also promotes self-service, encourages the adoption of new processes, keeps users informed, and leaves a positive and memorable impression.
We implement design and navigation that allows users to quickly locate and access the information or resources they need.
Effective user flows are pathways that guide users through the system efficiently, helping them accomplish tasks and access resources with ease.
We design interfaces that are intuitive, encouraging user interaction, and creating an engaging environment.
Being user-centred means that our designs are driven by the needs and preferences of the users, ensuring a practical and engaging experience.
Our focus is on creating a user-centred, intuitive, and engaging experience that simplifies navigation and provides quick access to essential information.
Sysintegra prides itself on one of the highest Customer Satisfaction (CSAT) ratings in the industry, reflecting our commitment to delivering exceptional service.
Our reputation for delivering exceptional ServiceNow Employee Experience solutions has made us the trusted choice for renowned Australian brands.
Sysintegra’s track record of successful UI/UX projects demonstrates our ability to create intuitive and engaging designs for our clients.
Our extensive widget library provides a range of tools and features that enhance the ServiceNow Employee Experience, making it even more functional and user-friendly.
Sysintegra is trusted for its successful UI/UX projects, and partnerships with iconic Australian brands.
Sysintegra helps you create an intuitive user experience that is not only engaging but also tailored to your organisation. We focus on simplicity and usability.
Sysintegra specialises in creating a seamless and engaging ServiceNow Employee Experience that is customised to your organisation’s unique needs.
We have extensive experience and a deep understanding of unique organisational needs in this area.
It focuses on quickly identifying vulnerabilities to deliver higher service quality and maintain compliance.
You get access to skilled professionals to manage increased workloads without the need for permanent hires.
We offer expert administrators and developers as a resource to assist during periods of increased demand.
It’s a comprehensive audit of your ecosystem to identify areas for improvement and enhanced efficiency.
We provide services to ensure that your ServiceNow platform is up-to-date and functioning optimally.
We automate and customise processes to fit your organisation’s unique requirements and workflows.
We specialise in creating custom ServiceNow applications that are tailored to your specific needs.
We implement solutions that adhere to robust security measures while ensuring scalability as your business grows.
We ensure that systems are integrated smoothly, focusing on security and scalability, especially during the transition to the cloud.
It’s a methodical approach to implementing ServiceNow that maximises benefits and minimise disruptions.
We collaborate with your organisation to create a roadmap that aligns with your objectives, focusing on best practices.
Our services include Solution Strategy and Implementation, Cloud Integration, Application Development, Maintenance and Support, and Resource as a Service.
We specialise in IT Service Management (ITSM), Operations Management (ITOM), Customer Service Management (CSM), Business Management (ITBM), ServiceNow integration, Custom API Integrations, Integration Hub, Managed Services, and bespoke applications.
Our customer satisfaction score stands at an impressive 4.81 out of 5, reflecting our dedication to excellence.
We’ve contributed two apps to the ServiceNow Store, demonstrating our commitment to the ServiceNow community.
We have over a decade of experience in Enterprise Service Management.
With over 100 successful projects in Australia and New Zealand, we bring local expertise to the table.
ServiceNow helps streamline processes, making it cost-effective and efficient in achieving business goals.
Sysintegra offers a smarter way to workflow through ServiceNow, providing bespoke applications, branded employee experience design, and support services.
With ServiceNow’s Total Experience approach, you can create a beautiful, functional, and bold branded experience that simplifies complex workflows and offers a consumer-grade experience to all users, ultimately enhancing productivity and satisfaction.
A well-designed portal like ServiceNow fosters a positive and engaging experience, making users more receptive to adopting new processes and changes.
A great ServiceNow Employee Experience goes beyond usability. It transforms problem-solving, promotes self-service, keeps users informed, and leaves a lasting positive impression, encouraging repeated visits.
ServiceNow ensures that users, including employees, contractors, suppliers, and vendors, can easily access critical information and resources, enhancing productivity.
ServiceNow aims to provide an intuitive and engaging user experience that encourages users to explore, find solutions, and interact with processes effortlessly.
ServiceNow leverages careful consideration of user-profiles, job roles, and daily requirements to design workflows that facilitate a seamless and efficient user experience.
ServiceNow is designed with a user-centered approach, focusing on intuitive and engaging interfaces that prioritise ease of navigation and quick access to essential resources.
The Extensive Widget Library provides a wide range of customisable tools and components to personalise your ServiceNow experience, allowing you to tailor it to your specific needs.
ServiceNow Employee Experience offers an extensive Widget Library, successful UI/UX projects, and is trusted by iconic Australian brands, ensuring a robust and reliable solution for your organization.
Elevating your ServiceNow Total Experience means enhancing the way you use ServiceNow, making it more engaging, intuitive, and user-centered to create a truly exceptional experience for all stakeholders.
